Agent-based modelling and analysis of security and efficiency in airport terminals

Both security and efficiency are important performance areas of air transport systems. Several methods have been proposed to assess security risks and estimate efficiency independently, but only few of these methods identify relationships between security risks and efficiency performance indicators. To analyze security, efficiency, and the...

Modelling and analysis of dynamic relations and trade-offs between security and efficiency in airport security operations

The two performance areas “security” and “efficiency” in airport security operations cannot be analyzed apart from each other, since influencing one has a large impact on the other. In this research agent-based modelling is used to analyze dynamic relations and trade-offs between security and efficiency within airport security operations....

KLM Customer Journey: Baggage

The research examines the interactions and experiences of airline passengers during baggage reclaim with the goal of understanding their motives, what factors influence their experiences and decisions, and what struggles and stresses they encounter during the reclaim process. Interviews and Journey Mapping are leveraged to gain insights and...