Negotiating task allocation in a team with the help of a negotiator agent

This research experiment aimed to investigate the level of trust placed in an AI negotiation assistant paired with a truthful explanation of their negotiation strategy versus an opposite explanation within the Pocket Negotiator platform. A between-user study involving 30 participants was conducted to assess participants’ trust perceptions based...

Trust in Clinical AI: Expanding the Unit of Analysis

From diagnosis to patient scheduling, AI is increasingly being considered across different clinical applications. Despite increasingly powerful clinical AI, uptake into actual clinical workflows remains limited. One of the major challenges is developing appropriate trust with clinicians. In this paper, we investigate trust in clinical AI in a...

The perils and pitfalls of explainable AI: Strategies for explaining algorithmic decision-making

Governments look at explainable artificial intelligence's (XAI) potential to tackle the criticisms of the opaqueness of algorithmic decision-making with AI. Although XAI is appealing as a solution for automated decisions, the wicked nature of the challenges governments face complicates the use of XAI. Wickedness means that the facts that define...

Trust For Artificial Intelligence: The trust-building journey in automatic bookkeeping

Artificial intelligence (AI) has come to the fore and is now expected to be one of the most disruptive technologies. It is easy to tell that AI will become pervasive in our everyday life. However, people still lack confidence in AI. Since trust is crucial in the development and acceptance of AI, it is essential to design for proper trust in the...

Developing a model for improving trust in artificial intelligence

The increasing availability of data, computing power & advances in the algorithms has really driven the development of Artificial Intelligence (AI) in recent years. However, many industries & societies despite realizing the value of AI are still skeptical in accepting AI, especially when several controversial incidents have come into our...