Improving operational efficiency of workboats using business process management strategies and vessel data

Organisations worldwide are decreasing their Greenhouse Gas emissions. The maritime industry is also contributing to this and trying to reduce its emissions but has done this inadequately. Reasons for this are that the required decrease in emissions varies widely between different vessels, many workboats are currently avoiding emissions...

Requirements Tracing in Agile Environments: A management-oriented approach: Developing a practical framework and roadmap to resolve the tensions of integrating requirements traceability in Agile environments

Scholars have studied for many years the challenges of integrating requirements traceability in Agile environments. The developed tools, frameworks, and models in the literature take a rather technical perspective on the problem. The scholars focus primarily on mechanisms that provide accurate and relevant information retrieval from the...

The Maintenance Wheel: Creating a maintenance management framework

In a world where companies rely increasingly on machines and automated production lines to deliver customer value, asset availability is a becoming a larger driver of companies’ productivity and thus performance. In effect, where maintenance was historically perceived as a cost-centre, it is generally treated as a value-adding business element...

Robotic process automation or Chatbots? : A Framework to evaluate the impact of new IT systems on organizational business processes

Today market success and competitive advantage depends on information, and the proper flow of information using information technologies is critical to maintain competitive advantage. To improve their business processes and networks, organizations need to leverage new information systems/information technologies (IS/IT). These new IT systems,...

The prioritization and categorization method (PCM) process evaluation at Ericsson: a case study

Purpose: The purpose of this paper is to demonstrate and evaluate the prioritization and categorization method (PCM), which facilitates the active participation of process stakeholders (managers, owners, customers) in process assessments. Stakeholders evaluate processes in terms of effectiveness, efficiency and relevance against certain...

Business Process Quality Computation: Computing Non-Functional Requirements to Improve Business Processes

Business process modelling is an important part of system design. When designing or redesigning a business process, stakeholders specify, negotiate, and agree on business requirements to be satisfied, including non-functional requirements that concern the quality of the business process. This thesis addresses the question of how to specify and...

Engineering Flexible and Agile Services: A Reference Architecture for Administrative Processes

To provide up-to-date services towards citizens and businesses, administrative organizations need to make sure their business services and processes and supporting applications are flexible and agile enough to deal with changing situations and ensure legal compliance all the time. The research presented in this dissertation provides a reference...