New ways for monitoring the public workforce after the pandemic: The management and performance program in the Brazilian Federal Government

The sanitary emergency of the COVID-19 pandemic resulted in a push for the adoption of teleworking in both public and private sector. In the Brazilian Federal Government, such effort was supported by a national program named Management and Performance Program - PGD (Programa de Gestão e Desempenho). The PGD enabled the country's federal civil...

Ripple Effects of Law Execution Automation in Governmental Systems: The Wajong Case

The use of Automated Decision Making (ADM) systems in the public sector will become increasingly prevalent in the future, making citizens increasingly likely to be confronted with decisions that have been made fully automatically, without human intervention. Ever more digitization increases the opaqueness of the social benefits system in the...

Designing for Responsibility

Governments are increasingly using sophisticated self-learning algorithms to automate and standardize decision-making on a large scale. However, despite aspirations for predictive data and more efficient decision-making, the introduction of artificial intelligence (AI) also gives rise to risks and creates a potential for harm. The attribution of...

Digital Government and the Circular Economy: Towards an Analytical Framework

Circular economy is high on the political agenda, with governments at all levels setting ambitious goals to move away from traditional linear production models, where goods are used and disposed as waste, towards a future with less use of virgin raw materials, and where valuable materials at a product end-of-life are returned as raw materials or...

Unraveling the Social-Technical Complexity of Dashboards for Transformation

The need for standardized and visualized performance monitoring on a wide range of topics has become apparent in recent years. In the public sector, there has been an increase in the number of dashboards to create transparency into the progress. Yet, the design of dashboards encounters many challenges ranging from technical to social. The goal...

A research roadmap to advance data collaboratives practice as a novel research direction

An increasing number of initiatives have emerged around the world to help facilitate data sharing and collaborations to leverage different sources of data to address societal problems. They are called “data collaboratives”. Data collaboratives are seen as a novel way to match real life problems with relevant expertise and data from across...

Building the Next Generation of Digital Government Infrastructures

Digital Government Infrastructures provide generic functionalities that are used by large numbers of users. Typically, they have no central authority, are governed by networks and contain both emerging and purposefully designed parts. Their use varies over time, and a large number of individuals use them for different purposes. The basic digital...