Designing the information flow: An engaging approach to guide an airline organisation in adequate information transfer to their contact centre staff

Bluebird, a Dutch airline company, was founded over 100 years ago. To this day, they aim to provide memorable experiences to their customers. To do so, Bluebird must service their customers well at every brand touchpoint. Even though digital self-service is becoming the norm, knowledgeable contact centre agents are important to ensure a seamless...

Internet of Things for building façade traceability: A theoretical framework to enable circular economy through life-cycle information flows

Traceability is considered a crucial requirement to enable Circular Economy (CE). Product and process life-cycle data can facilitate circular asset management preserving the asset's value over time and reducing resource consumption. Many scholars point out how the loss of traceability data, lacking information reliability, and unstructured...

Renovation process challenges and barriers: Addressing the communication and coordination bottlenecks in the zero-energy building renovation workflow in European residential buildings

The implementation of Nearly Zero-Energy Buildings (NZEB) renovation packages in Europe needs to be accelerated to meet the current decarbonization goals. To achieve this level of performance, building renovation strategies should shift towards solutions that incorporate a multitude of passive and active components, increasing the complexity...

How information flows can be enhanced within construction projects within construction companies

The role of information flows increased over the last decades and has become more important within construction companies as they deal with complicated projects. Multiple recent studies state that enhancing the information flows can result in a better functioning organisation.<br/><br/>Research description<br/>The information flow between the...

Developing an Pattern Artefact for implementing Digital Technologies that Improve Coordination between Material and Information Flow in Supply Chains

The international trade sector is projected to undergo a significant shift in the next years, with transparency and trust being the most pressing concerns to be resolved as part of the Industry 4.0 revolution (PwC, 2019). International trade consists of several complex process involving several intermediaries (actors). Due to the complexity in...

Identifying and improving the internal and external information exchange for shipbuilding processes

To identify and improve the communication or information flow for a ship production process, this thesis provides an approach to use a Discrete Event Simulation (DES) model, based on Petri Net technique. By establishing a theoretical framework, the different simulation modelling options are analysed and based on practical requirements, a choice...

Concrete valorization for a Circular Economy: The exploration of an integrated RFID-based material passport system in the Netherlands

The use of concrete, the world’s most applied construction material, has significant environmental impact in its sourcing and end-of-life stages. Closing the concrete loop prevents devalorization of concrete (aggregates) and has environmental benefits. In the European Union, the recently published Green Deal provides additional stimulus to the...

Information diffusion between Dutch cities: Revisiting Zipf and Pred using a computational social science approach

News travels fast and far, and the general idea is that the spatial extent of news coverage has increased over time. Information flows are always involved in systems of interdependent cities. This is the reason why George Zipf and Allan Pred, both pioneers of the urban systems literature, were eager to obtain data on these relations to...

Managing Information Exchange by Improving Information Flows in a Customer-to-Customer Process

This thesis aims to manage information exchange at the case company by designing an information exchange map using a business process model for the customer-to-customer process, together with structuring team meetings and creating ground rules for efficient information exchange. <br/><br/>The Damper Division of ZF Friedrichshafen AG (case...

Brain Dynamic Information Flow Estimation Based on EEG and Diffusion MRI: A Proof-of-principle Study and Application in Stroke

In the hemiparetic stroke, functional recovery of paretic limb may occur with the reorganization of neural networks in the brain. Electroencephalography (EEG), with an excellent temporal resolution, can be used to reveal functional changes in the brain following a stroke. This study assessed a novel multimodal brain imaging technique namely...

Refugees' movement in immobility: A study investigating information seeking movements by refugees fleeing to Europe

For refugees that are fleeing is access to reliable information of great importance in order to allow them to seek for what they need and avoid dangers. On their<br/>journey they experience moments of immobility and in these periods useful information is in need leading to economic, social or knowledge resources. These resources gives them...

The Relation Between Structure and Function in Brain Networks: A network science perspective

Over the last two decades the field of network science has been evolving fast. Many useful applications in a wide variety of disciplines have been found. The application of network science to the brain initiated the interdisciplinary field of complex brain networks. On a macroscopic level, brain regions are taken as nodes in a network. The...

Brain network clustering with information flow motifs

Recent work has revealed frequency-dependent global patterns of information flow by a network analysis of magnetoencephalography data of the human brain. However, it is unknown which properties on a small subgraph-scale of those functional brain networks are dominant at different frequencies bands. Motifs are the building blocks of networks on...

A Framework for Clarifying “Participation” in Participatory Research to Prevent its Rejection for the Wrong Reasons

Participatory research relies on stakeholder inputs to obtain its acclaimed benefits of improved social relevance, validity, and actionability of research outcomes. We focus here on participatory research in the context of natural resource management. Participants’ acceptance of participatory research processes is key to their implementation....