Project Journey Embassy: Foster the continuity of multidisciplinary collaboration in an IT consulting service towards problem-solving innovation

The application of multidisciplinary collaboration has become a trend to prevent knowledge isolation obstructing business development (Schaubroeck, Tarczewski, &amp; Theunissen, 2016), particularly in the IT industry as it pursue problem-solving innovation.<br/><br/>An IT service company is currently striving to transform into an IT innovation...

Shaping the Future of Shared Services Centers: Insights from a Delphi Study About SSC Transformation Towards 2030

In recent years, shared services centers (SSCs) have been central to organizational transformation strategies of many large firms and governments to reduce costs, improve service quality, and innovate services. SSCs are undergoing significant transformations due to the advancement of technologies. To better understand the technologies’ impact on...

When the partnership becomes the journey: Helping sales managers to become more customer-centric through a relational approach

The value of customer relationships appears to be a hot topic at the moment as companies need to move from competition to collaboration, or how I will largely refer to: from transactional to relational. However, the value which current customer relationships generate is far from the claimed collaboration. For many years, transactional...

Organizational context alignment in service design projects: Creating a framework for exploration of the organizational context to unlock the transformative impact of service design projects

Our world is changing rapidly in various ways, forcing organizations to engage in continuous change to stay relevant. Therefore, it has become an essential capability of organizations to engage in and attempt to manage change to remain successful and sustain their existence (Stouten, Rousseau &amp; de Cremer, 2018; Coughlan, Suri &amp; Canales,...

Barriers and Drivers of Digital Transformation in Public Organizations: Results from a Survey in the Netherlands

The introduction of ICT is requiring public administrations to transform their organizations to take advantage of these technologies. Despite its significance, no studies so far collected quantitative evidence on (i) how and the extent to which this transformation is currently underway and (ii) which drivers and barriers are hindering and...