Measurement and benchmarking of workplace performance: Key issues in value adding management

Purpose: The purpose of this paper is to present a process model of value-adding corporate real estate and facilities management and indicators that can be used to measure and benchmark workplace performance and the added value of workplace interventions for an organisation. Design/methodology/approach: The paper compares the performance...

Benchmarking of workplace performance

This paper aims to present a process model of value adding corporate real estate and facilities management and to discuss which indicators can be used to measure and benchmark workplace performance. <br/><br/>In order to add value to the organisation, the work environment has to provide value for money by a positive trade-off between the...

Adding value by FM: exploration of management practice in the Netherlands and Denmark

The last decade shows a growing attention into the concept of added value of Facilities Management and Corporate Real Estate Management and how to attain and measure added value. A variety of different types of added value came to the fore such as user value, customer value, financial value, environmental value and relationship value....

Comparisons and Lessons Learned

Purpose: To create an overview and evaluation of the achievements of the contributions in this book by identifying, summarising and discussing cross-cutting themes and essential learning points across the former chapters.<br/>Methodology: Based on a purposeful reading of all chapters comparisons are made of the essential theoretical perspectives...