Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector

Despite significant theoretical and empirical attention on public value creation in the public sector, the relationship between artificial intelligence (AI) use and value creation from the citizen perspective remains poorly understood. We ground our study in Moore's public value management to examine the relationship between AI use and value...

Optimizing contact moments between the public and private organizations to create more value in DBFM infrastructure projects

Public Private Partnerships (PPPs) are currently the desired project delivery method for big infrastructure projects in the Netherlands. PPPs contain a lot of contact moments between both organizations. Contractors encountered the problem that not all contact moments create public or private value, some might cause a loss of value. This thesis...