Embedding design practices in local government: A case study analysis

Design approaches are increasingly being employed by governments worldwide to address public service and policy issues. This book explores the evolution of these design practices within the context of local government, shedding light on the value they can create and how they become stabilized in six local government organizations.

Making way for design thinking in the public sector: a taxonomy of strategies

Public organizations are increasingly turning to design thinking to address wicked societal issues, enhance innovation, and improve services. However, in general, public organizations do not provide the most receptive context for design thinking. To be applied effectively, design thinking requires sufficient tolerance for uncertainty,...

Adapting the process of a public sector innovation lab with the help of design thinking: The case of X-lab Rvo

In the Netherlands, one of the government bodies solving complex problems is the Netherlands Enterprise Agency (‘Rijksdienst Voor Ondernemers’; RVO). Within RVO, X-lab is developing new ways of working to be better prepared to deal with these complex problems. In short, X-lab is RVO’s internal innovation lab that creates and collects different...

Drivers and Obstacles to Implementing Co-creation in Sustainable Heating: A Multiple Case Study Addressing the Institutional Rules underlying Co-creation

Reaching net-zero carbon emissions by 2050 is vital to limit global warming to 1.5◦C. Decarbonizing the heating sector that is globally responsible for half of total energy consumption is necessary to achieve climate-neutrality goals. The complex nature of the heating sector (characterized by variable market demands, and complicated stakeholder...

Digicampus - Preliminary lessons from a quadruple helix ecosystem for public service innovation

Many governments want to harness the potential of new digital technologies for shaping an progressive and inclusive society. However, they often struggle to translate their ambitions into reality. Drawing on the quadruple helix model, Digicampus is an innovation ecosystem in the Netherlands in which government, academia, citizens and...

Public sector innovativeness and public values through information and communication technologies

In public administration (PA) literature, there are a number of big questions regarding institutional and organizational factors. Competency formation, availability of resources and citizen empowerment [1] are among them. The importance of big questions must not rely on instrumentality; rather should focus on how and whether they have...

Innovation governance in the public sector

The growth in the use of Information Technologies in the private sector calls for the public sector to anticipate. The public sector digitalisation is expected to improve execution of public tasks and services, and increase confidence of citizens and businesses in new innovative solutions. However, public sector innovation on digitalisation is...