The relationship between employee satisfaction and customer satisfaction

Performance measurement of workplace change in two different cultural contexts

There is a growing need for performance management and performance measurement that not only covers all aspects of an organisation, but which can be applied to various situations in a changing internal and external environment. The changing organisational and external contexts, such as the increasing demand for talented knowledge workers and...

The influence of the workplace on perceived productivity

Increasing productivity, stimulating knowledge sharing and satisfying employees. Three objectives which are heard quite often during the design phase of an office. Both latter objectives are often perceived as ways to increasing productivity as well. The Center for People and Buildings (CfPB) in Delft, The Netherlands, has conducted a number of...

Impact of workplace change on satisfaction and productivity: A comparative analysis of case studies in Thailand and the Netherlands

This paper presents the findings from a case study in Thailand on the use and experience of a new working environment, five months after the organisation moved to a new office building. The purpose of this study is to collect new data about employee satisfaction and perceived productivity after a workplace change, to find out which aspects...

Measuring employee satisfaction in new offices - the WODI toolkit

Purpose: This paper presents a toolkit to measure employee satisfaction and perceived labour productivity as affected by different workplace strategies. The toolkit is being illustrated by a case study of the Dutch Revenue Service.<br/>Methodology: The toolkit has been developed by a review of literature and tools for data-collection. The...

Performance of office buildings from a user's perspective

In the field of environmental psychology a long tradition exists in Post-Occupancy Evaluation (POE) or building-in-use studies. Nowadays facility managers and real estate managers seem to show a growing interest in ex post evaluation of buildings, too, particularly in connection to ex ante assessments in the briefing and design phase. The aim of...