Co-creating educational consumer journeys: A sensemaking perspective

To date, customer education has been framed in terms of one-way information provision, at odds with much of the literature on meaning co-creation. Drawing on an ethnography of a specialty coffee purveyor, we show how staff and consum-<br/>ers co-create educational consumer journeys through the deployment of seven practices: auditing, realignment...

Examining the Effectiveness of Collaborative Search Engines

Elephants in the Boardroom?: Sustainable values-based strategic decision-making in a Dutch housing association

The central research question in this study is: Which meaning is given to sustainability within a Dutch housing association and does making sense of the concept of sustainability lead to sustainable strategic choices? The chosen research strategy is a longitudinal case study in the Dutch housing association Welbions. Data was collected in three...

Evaluating Platforms for Community Sensemaking: Using the Case of the Kenyan Elections

The profusion of information technology has created new possibilities for local communities to self-organize and respond to disruptive events. Along with the opportunities, there is also a series of challenges that need to be addressed in order to improve societal resilience. One of these challenges is to make sense of the continuous stream of...

Incorporating sensemaking perspective in design: Supporting physicians during the contouring tasks in radiotherapy

Radiotherapy is a type of cancer treatment that uses high energy radiation to shrink tumors by destroying cancer cells. It is estimated that 52 per cent of cancer patients can potentially benefit from this type of treatment (Delaney et al. 2005). Planning radiotherapy treatment is a complicated multi-disciplinary process (Aselmaa et al. 2013b)....

Using a contextualized sensemaking model for interaction design: A case study of tumor contouring

Sensemaking theories help designers understand the cognitive processes of a user when he/she performs a complicated task. This paper introduces a two-step approach of incorporating sensemaking support within the design of health information systems by: (1) modeling the sensemaking process of physicians while performing a task, and (2)...