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Verwaal, M.C.A. (author)On the present day, corporate organisations want to change their product-focussed approach towards a customer experience focussed approach. This human- centred approach to innovation is called CX Innovation. CX Innovation gives corporate organisations a competitive advantage, but they struggle to implement CX Innovation in their organisation....master thesis 2016
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Rapalino, A. (author)Using Mekel Park, the unfrequented green area of TUDelft as a study-case, the project provides both theoretical foundation and practical application to increase and foster the use of public space involving its community. Few years ago the central public space of TUDelft campus was completely renovated with the creation of a green area called...master thesis 2012
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Westland, Anna (author)Our world is changing rapidly in various ways, forcing organizations to engage in continuous change to stay relevant. Therefore, it has become an essential capability of organizations to engage in and attempt to manage change to remain successful and sustain their existence (Stouten, Rousseau & de Cremer, 2018; Coughlan, Suri & Canales,...master thesis 2021
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Schrijver, Carolijn (author)Research<br/>Disposable diapers require a large amount of new material and put a large pressure on Dutch waste disposal services. Washable diapers are a cheaper and supposedly more environmentally friendly alternative to disposables. Yet they are a niche product. This project aims to design a product service for Toddy to increase the acceptance...master thesis 2022
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Fan, Xingyu (author)With the rapid rise in consumption and production, natural resources are becoming increasingly scarce. As the prevalence of the linear economy leads to neglect in the product end-of-use (EOU) phase, moving towards a circular economy (CE) can maximize the product value by recovering and reusing. <br/>As one of the circular strategies applied by...master thesis 2022
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Cheung, Samira (author)Research shows family caregivers involved in palliative care are not yet supported to the desired extent. Therefore, the Leiden University Medical Centre (LUMC) started the Oog voor Naasten en Nabestaanden (ON2) project, a Palliantieproject financed by ZonMw. The ON2 project helps healthcare organizations with improving the care for family...master thesis 2023
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Hing, K.M. (author)The thesis explores the field of Innovation and its role within Large Corporate Companies today. As such, this document develops a Design Innovation Process for the Service Design sector within in the Corporate Automotive Industry. The project was conducted with a co-creation collaboration approach, and User-centred Design methodology. As a...master thesis 2015
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Hock Isaza, M. (author)This project suggest a process to Design for Lovable Sevices, which are offers that promote and allow users to construct an emotional bond. The goal is to provide Fjord, a Service Design Consultancy, with a new approach to design services that aim for user engagement and retention. The challenge derives from two aspects: The growing number of...master thesis 2013
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Xu, X. (author)This graduation project was initiated by ID StudioLab, in collaboration with Ford. The goals are to understand deeply about commercial vehicle users' needs especially by using contextmapping method and to design innovative service concept in the area of mobility. This project adopted double diamond service design process, including Discover,...master thesis 2016
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Mamaqi Kapllani, Kevin (author)In the Netherlands alone, an estimated 730,000 persons are currently diagnosed with coronary heart disease (CHD), 120,000 with heart failure, and 260,000 with atrial fibrillation. As of 2014, cardiovascular disease accounted for 27% of all deaths1. The cardiology department of the Leiden University Medical Centre (LUMC) has a regional role in...master thesis 2019
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Bovens, M.T.P. (author)Within the Customer management department of Vodafone the Service Design & Implementation managers are responsible for initiating, designing and implementing new services for the customer service. At the moment the service ideas that are implemented by the SD&I managers most of the times originate from other departments or from other Vodafone...master thesis 2012
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Shahbazi, K. (author)This thesis explores a human-centered approach to innovating towards the circular economy, using the design concept of product-service-economic systems (PSES)master thesis 2015
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Weng, Haoxin (author)Loneliness, as a social problem, has drawn wide attention of the academic and public. Moreover, loneliness among the elderly is significant. Up to 32% of adults older than age 55 report feeling lonely at any given time. Millions of euro have spent to identify the lonely elderly. With a great interest in social design, the author is intrigued by...master thesis 2019
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Daviu Moncadas, Marina (author)The banking industry has been experiencing radical change for the last years (Wingard, n.d.). Due to digitalisation a new type of user has arisen. This user is characterised by always being connected while operating on multiple devices. This segment likes to be informed and expects answers, immediacy and transparency. They compare options before...master thesis 2020
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Westerveld, B.B. (author)Background and problem Audio-visual cultural heritage content should be preserved for our children and their children. However, currently the devices on which this material is stored suffers from decomposition. In addition to that, the content should be unlocked on a larger scale by exploiting modern technologies such as Internet and mobile...master thesis 2011
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de Leve, ward (author)To prevent vision loss from eye diseases like glaucoma and retinopathy it is important to diagnose them on time. When you discover the diseases too late the vision will be irreversibly damaged. For this reason, diabetic people are screened preventively. In the past, this happened every year but now only every three years, all to save costs....master thesis 2021
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Cobussen, Simone (author)This graduation project is carried out for PostNL's XL parcel delivery. PostNL is one of the biggest delivery companies in the Netherlands and one of their departments takes care of XL parcel delivery. This department is called Extra@Home. XL parcels can be seen as non-regular parcels, meaning odd sizes or weights. For Extra@Home, the XL parcel...master thesis 2023
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Boere, Willemijn (author)Palliative care focuses on improving the patient’s quality of life and the quality of life of the family caregiver. However, in reality, the focus is often on the patient’s needs and not on the family caregiver’s needs. Therefore, the Leiden University Medical Center (LUMC) has developed the Oog voor Naasten en Nabestaanden (ON2) method,...master thesis 2021
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Klein Hemmink, B. (author)Health Care is gaining attention in the public debate, because our greying society leads to ever increasing costs and includes a labour force that is not capable of dealing with the increasing amount of people that require health support. This development is putting pressure on society in economic, but also social terms. Privatization processes...master thesis 2012
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Kaats, M. (author)This thesis searches for a way to integrate Design Thinking into Lean Six Sigma. This is done by doing a service design case study for mortgage interest rate reduction for a bank. The service design is done with several design thinking tools. The tools during the process are reflected upon and these reflecties serve as a guideline for the...master thesis 2016