Creating an automation tool for customer journey experts at ING

ING wants to offer their customers the best experience possible. To achieve this goal, ING’s Customer Journey Experts (CJEs) constantly map and analyze the way customers use ING services in a Customer Journey Map. These maps however, are hard to share and collaborate on. ING needs an online tool in which they can, together with multiple people,...

Supporting Collaboration in Global Software Engineering

More and more, software engineering projects are no longer carried out in a single office building, but instead in multiple dislocated office buildings or even from home. When the development process is distributed between several geographically dispersed locations this is known as Global Software Engineering or GSE. The team members working on...

ArchWiki: Using Web 2.0 for Architecture Knowledge Management

Software architecture plays an important part in program comprehension, which is one of the most time consuming tasks in software development. If software developers don’t properly share their architectural knowledge with team members, the team will act based on an incomplete or even possibly incorrect view on the code base, and this can lead to...