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Wang, Changlin (author), Teo, Thompson S.H. (author), Janssen, M.F.W.H.A. (author)
Despite significant theoretical and empirical attention on public value creation in the public sector, the relationship between artificial intelligence (AI) use and value creation from the citizen perspective remains poorly understood. We ground our study in Moore's public value management to examine the relationship between AI use and value...
journal article 2021