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Steen, M. (author), Manschot, M.A.J. (author), De Koning, N. (author)In many service design projects, co-design is seen as critical to success and a range of benefits are attributed to co-design. In this paper, we present an overview of benefits of co-design in service design projects, in order to help the people involved to articulate more precisely and realistically which benefits to aim for. Based on a...journal article 2011