To Trust or Not To Trust: How a Conversational Interface Affects Trust in a Decision Support System

Trust is an important component of human-AI relationships and plays a major role in shaping the reliance of users on online algorithmic decision support systems. With recent advances in natural language processing, text and voice-based conversational interfaces have provided users with new ways of interacting with such systems. Despite the...

Great Chain of Agents: The Role of Metaphorical Representation of Agents in Conversational Crowdsourcing

Conversational agents are being widely adopted across several domains to serve a variety of purposes ranging from providing intelligent assistance to companionship. Recent literature has shown that users develop intuitive folk theories and a metaphorical understanding of conversational agents (CAs) due to the lack of a mental model of the...

Ethics, Gender, and Agents: The Role of Designers in Conversational Agent Design

Research has shown how people anthropomorphize conversational agents (CA) and unconsciously bring their gender stereotypes into human-agent interaction. For this reason, there has been a long lasted dilemma on whether designers should design CAs that conform to or violate stereotypical expectations. Despite the urgency and importance of...

How Emotional Expressiveness Affects Trust Formation in a Conversational Decision Support System

Trust is a fundamental component in human-AI relationships, serving as a critical element of user acceptance and satisfaction, particularly within the realm of Decision Support Systems (DSS). The technological advances in conversational user interfaces (CUIs) such as ChatGPT and digital assistants (e.g., Alexa) allow laypeople to interact with...

Interactive Model Explanations for Greater Intelligibility

As AI is progressively incorporated into several spheres of society. This rapid growth has also brought a lot of challenges such as discriminating or skewed results and a lack of accountability. To address these challenges, there is a growing interest in Human-AI teams where AI-assisted decision-making includes humans in the loop. This approach...