Social foresights on Covid-19 futures: developing a NLP tool for Strategic Design Research

Future sense-making is the social activity by which people give meaning to their collective experiences in crisis situations such as the outbreak of Covid-19. Enacted in conversations and narratives, sense-making is a largely cognitive activity of framing experienced situations as meaningful. It is a collaborative process of creating shared...

A patient journey map to improve the home isolation experience of persons with mild COVID-19: Design research for service touchpoints of artificial intelligence in eHealth

Background: In the context of the COVID-19 outbreak, 80% of the persons who are infected have mild symptoms and are required to self-recover at home. They have a strong demand for remote health care that, despite the great potential of artificial intelligence (AI), is not met by the current services of eHealth. Understanding the real needs of...