Fostering a Culture of Research within Agile Processes

This project focuses on the integration of User Research in a Qualitative approach into an Agile work environment by conducting an in-house Case Study with Werkspot (Home improvement platform in the Netherlands). Customer expectations have hit an all-time high globally (Salesforce Research 2018) and as such, companies are expected to provide...

Effective use of design research for national spatial planning policy

The Dutch national spatial planning system is increasingly dealing with wicked multi-layered spatial challenges, also known as integral challenges. This development has led to a transition in the current national spatial planning system by means of the new Environment and Planning Act, which aims to work in a multi-level governance manner. One...