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Ambagts, Janneke (author)This master thesis addresses the challenge of project performance in the Civil Engineering (CE) sector, emphasizing the significance of collaboration, communication, and understanding among interdisciplinary project teams. Focusing on the role of empathy in contractor-client collaborations, the study investigates the potential impact of serious...master thesis 2024
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Sonneveld, L.T. (author), Klapwijk, R.M. (author), Stappers, P.J. (author)Spatial ability is malleable and belongs in the preschool. For preschoolers, many analytical activities with one correct answer such as tangram have been developed. Less is known about employing open-ended design assignments to creatively practice spatial thinking. Little attention has been paid to the mutual qualitative differences between...journal article 2024
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Keusters, A.C.A.M. (author), Hertogh, M.J.C.M. (author), Bakker, H.L.M. (author), Houwing, E.J. (author)Empathy is receiving increasing attention as it can contribute to the collaboration and connectedness required for today's global challenges. A similar trend reveals itself at the scale of project management, given the change from technological to integration-driven challenges in projects. The necessary integrated approach affects the key...journal article 2024
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Lin, Emily (author)This master's thesis investigates the demand for human empathy and understanding across cultures in Coeo, a technology-driven collection company. Debtors express a desire for a more personalized and respectful debt collection process in the Netherlands. Focusing on the challenges faced by disconnected short-term planners, particularly from the...master thesis 2023
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Jaarsma, Tjerk (author)This thesis presents a VR Transgender Inclusion Experience that informs, immerses, and improves the cisgender user to become more inclusive towards transgender peers. By showing them uncomfortable scenarios from the perspective of transgender and non-binary people they become more aware of how their behaviour, and that of their peers, may come...master thesis 2023
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Kuster, Tom (author)Construction projects have become increasingly complex, requiring effective management strategies to navigate challenges related to project contexts, interdisciplinary integration, and procurement processes. The Dutch Ministry of Infrastructure and Water Management (Rijkswaterstaat) has introduced the two-phase model to address these...master thesis 2023
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Keusters, A.C.A.M. (author), Batelaan, F.G.M. (author), Sleeswijk Visser, F. (author), Houwing, E.J. (author), Bakker, H.L.M. (author)Purpose:<br/>The increasing complexity of civil engineering projects necessitates focusing on new competencies of project participants. Based on the research on team performance and design processes that are more closely linked to the relevance of the project context, it is hypothesised that empathic abilities could play an important role in...journal article 2023
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Sleeswijk Visser, F. (author), van Erp, Jeroen (author)In our densely-populated cities, fostering harmony between differing communities is an increasingly difficult art, and one in which design can provide positive contributions. This paper describes a design project which aimed to decrease tensions between youth and residents in a city neighbourhood through an empathy- building process. Individuals...conference paper 2023
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Meijer, Wo (author), Verhoeff, Bent (author), Verma, H. (author), Bourgeois, Jacky (author)The digitization of services and global lock-downs have led an explosion of delivery services, which use gig-workers as delivery personnel. They can face apathy from both their employers and users of the service. Previous studies focused on mediating interactions between workers or workers and tasks. However, delivery presents the opportunity...conference paper 2023
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Drouet, Luce (author), Sleeswijk Visser, F. (author), Lallemand, Carine (author)Empathic design provides tools and frameworks supporting designers to understand users’ experiences with products or services. However, how does one hand over this empathic understanding of users to other internal stakeholders shaping the service experience? In this contribution, we reflect on a three-year implementation of an empathy-centric...conference paper 2023
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Talgorn, E.C.V. (author), Ullerup, Helle (author)In sustainable design and innovation, appreciation of the Planet as an equal stakeholder with humans and businesses continues to rise. Yet a consistent challenge arises in that people have difficulties relating to the nonhuman and interpret the world in terms of human values and experiences. We need more practical tools to stimulate a...journal article 2023
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Jung, Ji-Youn (author), Bozzon, A. (author)Studies have shown that feminine chatbots are perceived as warmer (e.g., likable, friendly) and imbue more humanness to a machine than masculine or gender-androgynous chatbots. As chatbots are being widely deployed in various empathic contexts (e.g., revealing sensitive personal information or facilitating charity donations), how to design...conference paper 2023
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Bollen, C.J.M. (author)Empathy is operationalised and measured in various different ways in research. I have identified several trends in empathy research that have resulted in what I refer to as neurotypical gatekeeping of the concept of empathy. Narrow assumptions on the relationship between experiences and expressions have made the concept exclusive to those who...journal article 2023
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Schifferstein, Hendrik N.J. (author), Lemke, M. (author), Huisman, G. (author)The movement of food may suggest the food is very fresh but may also indicate the source of food is still alive. In this study, we explore the responses that different kinds of food movements can evoke among consumers. In an online study, we presented participants with 14 videos in which a food product changed shape or moved, before or while...journal article 2023
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Bollen, C.J.M. (author)Empathy is an often researched but highly ambiguous concept. This makes research on empathy prone to miscommunication and misinterpretation. Careful reflection on what is meant by empathy in a certain context is essential. As the scope of the variety of possible meanings of empathy one could encounter is vast, such reflection would benefit from...journal article 2023
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Drouet, Luce (author), Meijer, Wo (author), O' Kane, Aisling (author), Singh, Aneesha (author), Wambsganss, Thiemo (author), Mauri, Andrea (author), Verma, H. (author)EmpathiCH aims to bring together and blend a diverse set of expertise to develop a new research agenda in the context of "Empathy-Centric Design".<br/>Building on the discussions that emerged in the previous edition, the main research objective is to form a comprehensive and coherent framework that utilizes empathy as a new dimension of human...conference paper 2023
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Bertels, Anniek (author)The purpose of this study was to understand the effect of empathy in the project team on the outcome of the integrated design process of infrastructure projects. Despite years of experience, many infrastructure projects are still underperforming. Within the project lifecycle, the integrated design process has an important role in this. Empathy...master thesis 2022
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Kempa, Nina (author)Context<br/><br/>The studio’s site is located in Boschstraatkwartier, in Maastricht. Historically, the city was strongly connected with industry, however during the last decades, it was facing many shifts. The industrial sites are gradually redeveloping, and the society has become more heterogeneous because of the migrants and expats. Its...master thesis 2022
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Burmanje, Stijn (author)Project Motivation<br/>In 2013, Dutch politicians longed for more rigorous actions against fraudulent applications for financial support. They were all done with residents taking advantage of the system and decided to adopt an all-or-nothing approach. Child support applications would be assessed thoroughly and mercilessly. Consequently, that...master thesis 2022
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Mauri, A. (author), Hsu, Y. (author), Brambilla, M (author), O'Kane, Aisling Ann (author), Huang, Ting-Hao Kenneth (author), Verma, H. (author)EmpathiCH aims at bringing together and blend different expertise to develop new research agenda in the context of “Empathy-Centric Design at Scale”. The main research question is to investigate how new technologies can contribute to the elicitation of empathy across and within multiple stakeholders at scale; and how empathy can be used to...conference paper 2022