Fast and comfortable hand luggage stowage unites in the Flying-V

The Flying-V in itself is an excellent project to view in which an extraordinary collaboration between different faculties of Delft University of Technology and companies work closely together. This project’s beauty is that through innovations, we can start a new way of flying with a white canvas. This project focuses on how passengers, cabin...

Identifying bottlenecks and designing ideas and solutions for improving aircraft passengers’ experience during boarding and disembarking

Interferences during the boarding procedure are one of the main reasons of delay and increased turnaround time, becoming a relevant problem for airlines. Observations of the boarding process and questionnaires inside the aircraft revealed three main bottlenecks during the boarding process: (1) Hand luggage: Storage space is not sufficient and...

Hand luggage in the train toilet

BACKGROUND:<br/>The train toilet can form a barrier for those wishing to travel by train as it is perceived as being dirty, and therefore its use as being unpleasant. In addition, Dutch train toilet users have the additional issue of storing their hand<br/>luggage in the toilet’s confined space.<br/>OBJECTIVE:<br/>In this article, we examine the...

Changing the passenger’s ‘hand luggage handling’ experience and behavior

The aim of this project, a cooperation between TU Delft and Transavia, was to find short-term solutions for the hand luggage problem. A hand luggage problem occurs when the amount of hand luggage brought to the gate exceeds the available space in the cabin. First an overview was created of all insights to indicate the deeper reasoning why hand...

Bag Checker: How hand luggage overload disrupts Transavia processes & experience

This graduation project is a cooparation between TU Delft and Transavia, focusing on the topic of hand luggage. The project started with an initial design challenge: “How can the increasingly unsustainable hand luggage practices be met on the long term, with understanding of the perspective of the Transavia employees, the airport handling, and...

“The optimisation of KLM’s hand luggage checking process.” Improving the overall passenger experience and operational efficiency.

The design and implementation of an ‘easy-to-use’ and ‘passenger- and staff-friendly’ concept to check the dimensions and weight of passenger’s hand luggage at the airport. This concept will improve the seamless flow of the passenger at the airport. The concept will be used by KLM and other airlines stationed at Amsterdam Airport Schiphol.

Solving KLM's hand luggage problem

Problem Hand luggage has become increasingly popular over checked baggage. As a result, one in five of KLM’s flights has a hand luggage surplus, where the amount of hand luggage that appears at the gate exceeds the limited stowage capacity of the airplane. The only way to deal with a hand luggage surplus is by gate checking: stowing hand luggage...