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Deken, F. (author), Kleinsmann, M.S. (author), Aurisicchio, M. (author), Lauche, K. (author), Bracewell, R. (author)Designing is a knowledge-intensive activity. For novice design engineers, an important means of acquiring knowledge is to consult experienced colleagues. We observed novice–expert consultations as part of three engineering projects in a large aerospace company. Seven meetings were analysed in detail regarding the design activity, the content,...journal article 2011
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Deken, F. (author), Aurisicchio, M. (author), Kleinsmann, M. (author), Lauche, K. (author)This study aimed to investigate the process of novice-expert consultation meetings in an organizational context by identifying phases of the discourse and analysing the nature of these phases. An empirical study was performed at Rolls-Royce Aerospace Engineering by capturing 7 audio-records of meetings between trainees (novices) and expert...conference paper 2009
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Deken, F. (author), Lauche, K. (author), Kleinsmann, M. (author), Aurisicchio, M. (author), Bracewell, R. (author)Product development is a knowledge intensive activity and organizational learning across projects and functions is vital for its success. This paper explores novice–expert consultations as a vehicle of social learning through a detailed analysis of meetings during an engineering training programme. Although the meetings were initiated for the...conference paper 2009