The Maintenance Wheel: Creating a maintenance management framework

In a world where companies rely increasingly on machines and automated production lines to deliver customer value, asset availability is a becoming a larger driver of companies’ productivity and thus performance. In effect, where maintenance was historically perceived as a cost-centre, it is generally treated as a value-adding business element...

Different Levels, same Goals: How to enable members of the organization to harmonise Alignment

The Dutch railway system is the most intensively used in Europe. This fact, although fascinating, it creates complexity and many interfaces in its operation. The performance of such a system is governed by many aspects and involves many parties. Furthermore, these aspects and parties will have different needs and perceive performance in a...

Benchmarking the Performance of Ports on Asset Management

Over the past decade, the complexity of operations in the port area has increased significantly. As global trade increased significantly, vessel sizes and cargo volumes surged, which places additional pressure on the ports' (physical) assets. Both the challenges the ports are facing and the willingness to ensure continuous improvement have...

Maintenance and Repair: A Maintenance and Repair Management Performance Model for Tugs

Maritime transport covers about 90%of world trade and is seen as one of the most cost-effective way of transporting goods. In order to safely accommodate vessels calling into ports, tugs are operated to assist various sized vessels with navigating, manoeuvring and berthing. Competition within the ship handling market has always been fierce....

Ship Performance Management and the added value of a Ship Performance Monitoring System: A Spliethoff Group Case

Harsh market conditions make optimising the performance in shipping more and more important. Shipping companies are becoming more and more data driven due to developments in data systems and these harsh market conditions. The goal of this research is to determine how and how much added value can be realised through shipping performance...

Helping the helpers: Evaluating the impact of logistics consulting in the humanitarian sector

In recent years, logistics emerged as a key function in the humanitarian sector. Data show that humanitarian organizations spend a consistent amount of their budgets for logistics and supply chain-related activities. Although their supply chains present a potential for improvement, humanitarian organizations often lack the internal skills and...

Towards a line-of-sight, implementation of performance measurement by road agencies: A European and Western Australian perspective

This paper is the result of an international, explorative study of the alignment of government and road authority goals from different European countries and Western Australia. The goal of the study is to advance the understanding of the development of performance management of road agencies. Agencies around the world are using performance...

Prioritizing and selecting KPIs: An AHP-based model to evaluate the alignments among strategy business model and performance metrics

Designing a performance measurement tool for the environmental performance of cloud computing

Analysing outsourcing policies in an asset management context: A six-stage model

Asset managers of civil infrastructure are increasingly outsourcing their maintenance. Whereas maintenance is a cyclic process, decisions to outsource decisions are often project-based, and confusing the discussion on the degree of outsourcing. This paper presents a six-stage model that facilitates the top-down discussion for analysing the...