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Klievink, B. (author), Janssen, M. (author)Government organizations operate a variety of channels to interact with citizens and businesses. Advances in information and communication technology enabled an online presence and more direct interactions. A focus on efficiency makes organizations encourage the use of electronic channels over traditional channels. Also, intermediaries in the...journal article 2008
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Klievink, B. (author), Janssen, M. (author)Improving public service delivery is a very complex domain and the complexity is difficult to grasp by stakeholders having various degree of knowledge and involvement. An emergent and promising method for dealing with complex problems is simulation gaming, which can be used to capitalize the intrinsic experiences and knowledge of people and...journal article 2010
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Bharosa, N. (author), Janssen, M. (author), Tan, Y.H. (author)One of the key challenges in public safety networks is to ensure a high level of information quality (IQ) during disaster response. Since many evaluation reports on disaster response efforts have revealed instances of poor IQ, both academics and practitioners are in search of information architectures that assure IQ. This article focuses on the...journal article 2011
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Overbeek, S.J. (author), Janssen, M.F.W.H.A. (author), Van Bommel, P. (author)An in?ux of service providers collaborate in networks to meet their clients’ demands. Integrated service delivery (ISD) is a way to let networked service providers offer services to their clients by bundling selected services offered by each provider so that clients do not have to deal with each single provider anymore. Designing such a network...journal article 2012
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Van Stijn, E.J. (author), Klievink, A.J. (author), Janssen, M.F.W.H.A. (author), Tan, Y. (author)Government agencies and businesses cooperate and invest heavily to achieve reliable and secure global supply networks. A so-called data pipeline, which integrates data from various parties in the supply chain and incorporates data from new tracking and monitoring technologies, would enable real-time data management for businesses. This IT...conference paper 2012
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Klievink, A.J. (author), Janssen, M.F.W.H.A. (author), Tan, Y.H. (author)ICT enables business-to-government (b-to-g) information exchange, which can be used to enhance control and compliance by businesses. However, sharing information can cause resistance by businesses, as for them information is key to competitive advantage, whereas governments need this information to conduct their tasks at lower costs. In this...journal article 2012
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Joha, A. (author), Janssen, M.F.W.H.A. (author)The sourcing of cloud services is a relatively new type of service delivery model in which an organization gets access to IT services via a cloud service provider that is delivering services over the web to many users on a pay per use or period basis. Even though the importance of IT governance is often underlined, there is limited literature...journal article 2012
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- Klievink, A.J. (author), Janssen, M.F.W.H.A. (author) journal article 2012
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Deljoo, A. (author), Janssen, M.F.W.H.A. (author), Klievink, A.J. (author)Public-private service networks (PPSN) consist of social and technology components. Development of PPSN is ill-understood as these are dependent on a complex mix of interactions among stakeholders and their technologies and is influenced by contemporary developments. The aim of this paper is to advance our understanding of PPSN by modeling its...conference paper 2013
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Klievink, A.J. (author), Janssen, M.F.W.H.A. (author)Information infrastructures of businesses and government are increasingly interwoven and highly dependent on each other. Though often referred to as sociotechnical innovations, the development of these information infrastructures often has a technological focus. The related and even concurrent development of new social practices is understudied....journal article 2014
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Klievink, A.J. (author), Zuiderwijk-van Eijk, A.M.G. (author), Janssen, M.F.W.H.A. (author)Public and private organizations in various areas are setting up digital Information Infrastructures (IIs) for interconnecting government, businesses and citizens. IIs can create value by sharing and integrating data of multiple ac-tors. This can be the basis for value added services and especially collaborations of public and private partners...book chapter 2014
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- Zuiderwijk-van Eijk, A.M.G. (author), Janssen, M.F.W.H.A. (author), Dwivedi, YK (author) journal article 2015
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Matheus, R. (author), Janssen, M.F.W.H.A. (author), Praditya, D. (author)In this report evaluation methods and measures for the OpenGovIntelligence (OGI) project are presented. The evaluation of OGI innovation ecosystem on public administration is based on four main areas that will be evaluated: 1. Co-Creation Framework. How will this framework enable co-creation? 2. OGI ICT Toolkit (Building blocks and Cubes Design)...report 2016
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Matheus, R. (author), Janssen, M.F.W.H.A. (author), Moynihan, Rick (author)This deliverable describes the planned dissemination and exploitation activities to promote the project outcomes within the project's target groups and stakeholders. The activities plan is also assigned giving the partners responsibilities.report 2016
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Matheus, R. (author), Janssen, M.F.W.H.A. (author)Governments are often putting their efforts in the operation and execution of existing services without having the means to innovate. Ambidexterity is the ability to operate existing services and to innovate at the same time Ambidexterity is a concept originating from organizational studies in the private sector and is hardly used in the public...conference paper 2016
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Purwanto, A. (author), Janssen, M.F.W.H.A. (author), Zuiderwijk-van Eijk, A.M.G. (author)Governments around the world are following the global open government movement by initiating Open Government Data (OGD) programs. They are motivated by the claim that it will generate economic and social value. However, the success of an OGD initiative will only be realized when OGD is used and when the use results in the creation of public...conference paper 2017
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Grover, Purva (author), Kar, Arpan Kumar (author), Dwivedi, Yogesh K. (author), Janssen, M.F.W.H.A. (author)Elections are the most critical events for any nation and paves the path for future growth and prosperity of the economy. Due to its high impact, a lot of discussions take place among all stakeholders in social media. In this study, we attempt to examine the discussions surrounding USA Election, 2016 in Twitter. Further we highlight some of...conference paper 2017
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Garvanova, Magdalena (author), Shishkov, Boris (author), Janssen, M.F.W.H.A. (author)Public values are desires of the general public, that are about properties considered societally valuable, such as respecting the privacy of citizens or prohibiting polluting activities. “Translating” public values into functional solutions is thus an actual challenge. Even though Value-Sensitive Design (VSD) is about weaving public values in...conference paper 2018
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Grover, Purva (author), Kar, Arpan Kumar (author), Dwivedi, Yogesh K. (author), Janssen, M.F.W.H.A. (author)Elections are among the most critical events in a national calendar. During elections, candidates increasingly use social media platforms to engage voters. Using the 2016 US presidential election as a case study, we looked at the use of Twitter by political campaigns and examined how the drivers of voter behaviour were reflected in Twitter....journal article 2018
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Batubara, F.R. (author), Ubacht, J. (author), Janssen, M.F.W.H.A. (author)The ability of blockchain technology to record transactions on distributed ledgers offers new opportunities for governments to improve transparency, prevent fraud, and establish trust in the public sector. However, blockchain adoption and use in the context of e-Government is rather unexplored in academic literature. In this paper, we...conference paper 2018
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