Marketing intelligence system implementation in B2B service marketing environment: An explorative case study

PROBLEM The business and marketing environments of today are rapidly changing due to several trends in society and in the market (Kotler & Keller, 2016). To maintain their position, companies must continually renew their knowledge management systems. The emergence of information technology (IT)-based intelligence systems suggests more...

Exploitation of Power-to-Gas for Ancillary Services Provision (within the Context of Synergy Action TSO 2020)

The progressive phase out of fossil fuel power plants and the integration of variable renewable energy sources, driven by environmental directives striving for the reduction of CO2 emissions, is reshaping how electricity Transmission System Operators (TSOs) plan and operate the power system. The mitigation of uncertainty, which imperils the...

Gaming an Oligopoly: A Game-Theoretic Computational Modeling Approach on the Dutch Secondary Reserve Capacity Market

This thesis is written in the context of a world in which renewable energy assumes an ever growing share within the Dutch electricity sector. Given the fluctuating output of renewable energy sources, the importance of the Dutch secondary reserve capacity market is expected to increase considerably in upcoming years. Its architecture, a monopsony...

In search for the added value of FM: What we know and what we need to learn

Purpose<br/>– This article aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of added value of facilities management.<br/><br/>Design/methodology/approach<br/>– The starting point is the so‐called FM Value Map, which was presented in a recent article in Facilities by...

Infrastructure Sharing in Mobile Service Market: Investigating the final decisions of the network operators

Network operators in mobile service market face new challenges. Their decreasing revenues make them seek for cost reduction. Resource sharing might be a way towards this direction. Depending on the adopted sharing arrangement, different levels of sharing can be achieved. On the other hand, based on the resource based view, resource sharing can...

The Added Value of FM: Different Research Perspectives

Purpose: This paper aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of Added Value of Facilities Management (FM).<br/>Theory: The starting point is the so-called FM Value Map, which was presented in a paper by Jensen (2009) at the research symposium at EFMC 2009 in...

Changing consumer behaviour through Eco-efficient Services - An empirical study on Car Sharing in the Netherlands