Service Blueprinting for Better Collaboration in Human-Centric AI: The Design of a Digital Scribe for Orthopedic Consultations

This case study explored the application of the service blueprinting method during the conceptual design of an AI-enabled digital scribe— an intelligent documentation support system—tailored for orthopedic consultations. In this paper, we discuss how this method can be used to enhance collaboration between user experience designers and...

Designing and Implementing Overarching Servitization Strategies in B2B Manufacturing Industry

Purpose: This paper explores how a B2B technology-driven industrial manufacturer of capital goods can organise a service exploration process to create value for customers and end-users downstream of its value supply chain.<br/>Design/Methodology/Approach: We employed the action research (AR) methodology to design and implement interventions,...

Service Designing for Human Relationships to Positively Enable Social Systemic Change

Service design is increasingly seen as a means to enable systemic change in complex contexts. The contexts in which services are co-produced—the social group, network, service organisation, or ecosystem—can be considered complex social systems. A characteristic of complex social systems is that new system behaviour emerges through a mechanism...

Is Google making us smart? Health self-management for high performance employees and organisations

Globally, the burden of disease is rising. High performance employees and organisations need to improve their health self-management options and skills. Unfortunately, there are an overwhelming number (&gt; 500,000) of new health publications every year. We aim to design a health AI on top of Scholar Google, to support rapid employee do-it...

Health Literature Hybrid AI for Health Improvement: A Design Analysis for Diabetes & Hypertension

Increasingly, front runner patients and practitioners want to use state-of-the-art science for rapid lifestyle based cure of diseases of affluence. However, the number of new health studies per year (&gt;500.000) is overwhelming. How to quickly assess state-of-the-art and use new opportunities for rapid patient DIY (Do-It-Yourself) health...

eHealth WhatsApp Group for Social Support: Preliminary Results

Within groups that are starting a healthy lifestyle intervention together, there is potential for social e-support, as an addition to individual coaching. However, the support technology should be low-tech, low-threshold and preferably already omnipresent. A WhatsApp group was chosen as support tool, given the large variety of groups normally...

Sustainable Business Models through Service Design

In the face of growing sustainability challenges, pressure on businesses to decouple environmental impacts from growth is mounting. New sustainable business models can be a systemic driver for change in industry and the wider business innovation literature suggests that strategic design approaches can be at the heart of business model innovation...