Socio-Technical Agent-Based Modelling of Decision-Making in an Airline Operational Control Center: Application to an unexpected diversion use case at KLM CityHopper

This paper proposes a socio-technical agent-based model developed to increase the understanding of decision-making in an airline operational control center (AOCC). In this model human decision-makers, a Decision Support Tool, and technical systems are included. The selected case study encompasses the<br/>unexpected diversion of a flight from...