Socio-Technical Agent-Based Modelling of Decision-Making in an Airline Operational Control Center: Application to an unexpected diversion use case at KLM CityHopper

This paper proposes a socio-technical agent-based model developed to increase the understanding of decision-making in an airline operational control center (AOCC). In this model human decision-makers, a Decision Support Tool, and technical systems are included. The selected case study encompasses the<br/>unexpected diversion of a flight from...

Agent-based analysis of airline and railway command and control systems

Airline and train operations are feasible thanks to the Command and Control systems which involve interactions between human operators, technology, and procedures. In view of the expected growing demand, significant changes in these C2 systems are in development in many countries. Such changes can lead to both positive and negative emergent...