How truthful explanation of a conceder negotiation agent affects human trust, compared to a neutral one

Trust in negotiation agents plays a crucial role in their adoption and utilization. However, there is not enough research on what factors influence it. This paper aims to investigate how different explanations of a negotiation agent’s strategy affect human trust and decision-making. Specifically, it compares the effects of a truthful explanation...

Negotiating task allocation in a team with the help of a negotiator agent

This research experiment aimed to investigate the level of trust placed in an AI negotiation assistant paired with a truthful explanation of their negotiation strategy versus an opposite explanation within the Pocket Negotiator platform. A between-user study involving 30 participants was conducted to assess participants’ trust perceptions based...

Tailoring User-Aware Agent Explanations to Properly Align Human Trust

Aligning human trust to correspond with an agent's trustworthiness is an essential collaborative element within Human-Agent Teaming (HAT). Misalignment of trust could cause sub-optimal usage of the agent. Trust can be influenced by providing explanations which clarify the agent's actions. However, research often approaches explanations...

The perils and pitfalls of explainable AI: Strategies for explaining algorithmic decision-making

Governments look at explainable artificial intelligence's (XAI) potential to tackle the criticisms of the opaqueness of algorithmic decision-making with AI. Although XAI is appealing as a solution for automated decisions, the wicked nature of the challenges governments face complicates the use of XAI. Wickedness means that the facts that define...