This article proposes an evidence-based policy recommendation framework integrating social media data and natural language processing methods, to support inclusive and efficient transport policy-making. Given that current research underscores the crucial role of both external and psychological variables in individual travel decisions, psychological features – such as beliefs, attitudes or values – are frequently used as latent variables for travel behaviour interpretation and travel choice modelling. However, user-centric policy recommendations based on dynamic psychological variables are still limited. Most studies rely on survey data, which neglects the urgent dynamic trend of user perception change and its underlying relationship with travel behaviour. Hence there is a lack of illustration on how these psychological variables can be further used at specific temporal and spatial levels for travel behaviour interpretation. This would be valuable to identify priorities for more targeted (sustainability and other) policies and interventions. In this article, we utilize sentiment analysis and dynamic topic modelling to represent the spatial–temporal variance of psychological features. Integrating with corresponding travel behaviour, we illustrate how these dynamic psychological features can distinguish travel dissonance, identify key motivations, and reflect urgent social demands at precise spatial–temporal levels. We demonstrate these advances in a case study in New York City from 2019 to 2022 using Twitter (X) data. A comparison with existing travel-related policies in the case study validates the feasibility of our framework to support evidence-based policy recommendations. We conclude by discussing the potential of this framework to support sustainable transport promotion.

COVID-19 significantly influenced travel behaviours and public attitudes towards public transport. Various studies have illustrated complicated factors related to long-term travel behaviour, indicating difficulty in understanding and predicting post-pandemic long-term travel behaviour via traditional methods. In these complex circumstances, it is valuable to take advantage of social media data to obtain real-time public opinions to understand dynamic travel behaviour changes from the passenger perspective. The present study provides a means - leveraging Twitter data and state-of-art Natural Language Processing (NLP) technologies - to interpret the underlying associations among public attitude, COVID-19 trends and public travel behaviour. Concretely, New York City has been selected due to its dependence on public transit for daily commuting. More than 500K tweets have been collected from January 2019 to June 2022. Automated text mining, topic modelling, and sentiment analysis have been implemented in these contexts to identify dynamic public reactions. A consistently negative attitude to public transit is detected and five main topics, including derivative topics from COVID-19, are discovered within the COVID-19 duration. Policy makers and transit managers can use these topics to take onboard the public's concerns. The paper thus exemplifies how social media data and NLP technologies can support policy-making progress and can benefit other tasks in the transportation domain.