The general goal of tenant involvement is to ensure that retrofitting projects are successful not only from a technical point of view but also from a social perspective. When possible, strategies should be included to reward users for energy efficient behaviour. Energy monitoring and feedback are tools in support of energy savings. But how do users use these tools and what is the effect? In this paper chosen strategies in three pilot projects within the EU (FP7) BEEM-UP project, were accounted for together with previous studies of metering and feedback systems. The results were based on interviews, discussion among the project partners, measurement data and a literature study. The conclusions were that there are great variations in households’ consumption levels which shows a potential for energy savings where the introduction of individual metering and feedback systems are examples of supportive methods even though the anticipated savings might not always be realized.