Due to the current pandemic caused by COVID-19, its impact has again become clear that resilience is essential within cities and communities. An important aspect of this community resilience is the relationship between local institutions and local communities. To discover how this dynamic between formal and informal actors, and networks changes during crises, a literature study was done to find out how community resilience can be facilitated. From this study a conceptual framework for the facilitation of resilience was created. An exploratory case study was done of the community BoTu Rotterdam, in the Netherlands, to research in which extent a resilient attitude is embodied by local institutions in cooperation with local communities and validate the framework. Through resilient governance and community leadership, social capital can be enabled and activated to allow problem-solving within a community, fostering greater resilience within communities. Moreover, formal and informal actors made role switches to fulfil a useful function in the community. These role changes were facilitated or frustrated by several factors, ranging from absence or presence of formal actors, social network access or lack thereof and digital resources.