Even though many technologies are developed with the goal to support the healthcare sector in face of the ever-growing demands, many of them will never be implemented in hospitals. They fail either during the implementation process or when scaling up, what leads to unused opportunities, wasted time, effort, money and frustration on the side of all stakeholders. Using the implementation of a large language model during consultations at the Reinier de Graaf hospital as a case study, their current implementation process was evaluated. Through qualitative interviews and co-creation workshops many barriers in the collaboration between the organizational employees and key users on the side of the hospital, and the technology companies on the other hand were found.

This thesis explores how key users can be facilitated to turn the identified barriers into opportunities for successful implementation. A service for the organizational employees and technology companies was created, consisting of a book and poster that guide them through the most important milestones in their collaboration with key users: From forming the implementation team and finding the right key users, setting them up for the adaptation phase, preparing the department for the upcoming change and the go-live of the new technology all the way to sustaining and consistently monitoring its use.

This service was iteratively designed and evaluated with stakeholders of the context and design experts to provide a guided and empowering implementation experience. It also gives specific recommendations for the implementation of Autoscriber into the Reinier de Graaf and provides a foundation for future research into the practical aspects of how to effectively involve key users, a topic that is still explored very little by literature.