This thesis examines the influence of volunteering in GLAM (galleries, libraries, archives, and museums) institutions as a way to assist individuals throughout significant life transitions, such as retirement, career transfers, relocation to a new city, or changes in relationships. The project involves the cooperation of two organisations: the Rotterdam Central Library and the National Museum of Scotland, with the active involvement of volunteers from both institutions. The study utilises a human-centred approach, employing a combination of literature review, interviews, and generative sessions to uncover the underlying motivations and thoughts of the volunteers who choose to engage in volunteering, and it aims to define the reasons why volunteering can be considered an effective emotional support tool for individuals who are going through life transitions. This study demonstrates how engaging in volunteer work at GLAM institutions can provide individuals with a revitalised sense of purpose and interpersonal connection throughout significant life transitions.

The design aspect of the project focuses on discovering a proficient method of advocating for volunteering in GLAM institutions by dispelling misunderstandings associated with the subject and increasing awareness of the advantages it can provide to those undergoing emotional upheaval due to a significant life transition. During the ideation phase, the research utilised participatory design methodologies to include the viewpoints of both present and possible future volunteers. This approach ensures that the final design solutions are customised to fit the varied demands of these groups.

The project provides a holistic intervention involving collaborating with different GLAM institutions in a city. It aims to showcase the activities and environment provided by these institutions to help individuals navigate the emotional challenges that come with life transitions. The program features three main touchpoints for promotion: a physical exhibit located within institutions, as well as a digital promotion strategy that includes a social media campaign and a website.

This thesis offers an alternative viewpoint on volunteering by challenging the conventional notion that it solely benefits the community. Instead, it emphasises the positive impact it has on individuals’ emotional well-being, underscoring the notion that engaging in activities for the improvement of society can also yield personal benefits.