Droughts have an increasing impact on the entire European continent. As the frequency and intensity of droughts rise in many parts of Europe, the implementation of effective drought adaptation and mitigation strategies becomes increasingly important. However, it is not known how diverse tools are used in drought management with increasing drought severity. This study explores the role of Decision Support Tools (DSTs) in strategic and operational drought management in the Netherlands. Through a survey among national and regional water authorities, this study shows the increasing reliance of water managers on field measurements, Data Information Systems (DISs), stakeholder consultation, and legislation with increasing drought severity. Weather forecasts and expert knowledge remain important throughout all drought management phases. Despite the increased use of DISs with drought severity, the use of hydrological models does not follow the same trend. DISs, which often incorporate hydrological models, reveal a ‘hidden’ use of these models. Rather than serving as ‘key artifacts’ for modelers, they become active ‘participants’ in broader data systems during advanced phases of drought management. All these aspects influence key responsibilities in model use including appropriateness and transferability, reproducibility, and transparency. These factors are critical to consider when aiming to bridge the gap between science and policy in the application and development of DSTs.