Research on trust in AI is limited to several trustors (e.g., end-users) and trustees (especially AI systems), and empirical explorations remain in laboratory settings, overlooking factors that impact trust relations in the real world. Here, we broaden the scope of research by accounting for the supply chains that AI systems are part of. To this end, we present insights from an in-situ, empirical, study of LLM supply chains. We conducted interviews with 71 practitioners, and analyzed their (collaborative) practices using the lens of trust drawing from literature in organizational psychology. Our work reveals complex trust dynamics at the junctions of the chains, with interactions between diverse technical artifacts, individuals, or organizations. These junctions might constitute terrain for uncalibrated reliance when trustors lack supply chain knowledge or power dynamics are at play. Our findings bear implications for AI researchers and policymakers to promote AI governance that fosters calibrated trust.

Concepts are an important construct in semantics, based on which humans understand the world with various levels of abstraction. With the recent advances in explainable artificial intelligence (XAI), concept-level explanations are receiving an increasing amount of attention from the broad research community. However, laypeople may find such explanations difficult to digest due to the potential knowledge gap and the concomitant cognitive load. Inspired by prior work that has explored analogies and sensemaking, we argue that augmenting concept-level explanations with analogical inference information from commonsense knowledge can be a potential solution to tackle this issue. To investigate the validity of our proposition, we first designed an effective analogy-based explanation generation method and collected 600 analogy-based explanations from 100 crowd workers. Next, we proposed a set of structured dimensions for the qualitative assessment of such explanations, and conducted an empirical evaluation of the generated analogies with experts. Our findings revealed significant positive correlations between the qualitative dimensions of analogies and the perceived helpfulness of analogy-based explanations, suggesting the effectiveness of the dimensions. To understand the practical utility and the effectiveness of analogybased explanations in assisting human decision-making, we conducted a follow-up empirical study (N = 280) on a skin cancer detection task with non-expert humans and an imperfect AI system. Thus, we designed a between-subjects study spanning five different experimental conditions with varying types of explanations. The results of our study confirmed that a knowledge gap can prevent participants from understanding concept-level explanations. Consequently, when only the target domain of our designed analogy-based explanation was provided (in a specific experimental condition), participants demonstrated relatively more appropriate reliance on the AI system. In contrast to our expectations, we found that analogies were not effective in fostering appropriate reliance. We carried out a qualitative analysis of the open-ended responses from participants in the study regarding their perceived usefulness of explanations and analogies. Our findings suggest that human intuition and the perceived plausibility of analogies may have played a role in affecting user reliance on the AI system. We also found that the understanding of commonsense explanations varied with the varying experience of the recipient user, which points out the need for further work on personalization when leveraging commonsense explanations. In summary, although we did not find quantitative support for our hypotheses around the benefits of using analogies, we found considerable qualitative evidence suggesting the potential of high-quality analogies in aiding non-expert users in their decision making with AI-assistance. These insights can inform the design of future methods for the generation and use of effective analogy-based explanations.