J.C.L. Jacobs

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Master thesis (1)

1 records found

Designing a customer support platform for VodafoneZiggo

Providing the right services to fulfill the customer needs

Master thesis (2018) - Casper Jacobs , Sylvia Mooij , Dirk Snelders , Maartje Huinink

This project was set up to research, design and test, if and how an integrated customer support platform would fulfill the customer needs. The platform has to support the customer satisfaction by offering updated services and by combining the strengths from both their internet si ...