The healthcare sector is under pressure due to the aging population and a growing number of chronic musculoskeletal disorders, which are driving up healthcare demand. One of the key challenges within this system is the transition between hospital care to rehabilitation. This stage can be characterized by a lack of transparency, guidance and long waiting periods. Because of this, many people define it as a “black hole” in their care pathway. This project aims to improve this “black hole” period, with an emphasis on patients with joint complaints.

The goal of this graduation project is to improve the healthcare experience for patients with joint complaints from the initial hospital appointment to the the start of rehabilitation. Focusing on the context of Basalt rehabilitation and Reinier de Graaf Hospital.

Using a user-centered design approach supported by the Double Diamond model, the project involved extensive literature research, context mapping, interviews, and observational studies with both patients and healthcare professionals.

The patient interviews showed that patients gain valuable knowledge and skills, such as energy management and understanding of the pain system, during rehabilitation. While this information and tools could have helped many patients much earlier. Delayed access to such insights can lead to a lower quality of life.

These insights shaped the final design, the Pacewise app. This app is an useful tool meant to give patients a timely and easily way to better manage their energy levels before they require rehabilitation.