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Since the advent of the digital age, the transformation of government operations, policy-making, citizen engagement, and public services has fundamentally reshaped the relationships between citizens and public institutions. Digital government, as a field of study, has evolved to ...
Artificial Intelligence (AI) is increasingly adopted by public sector organizations to provide better public services and to transform their internal processes. AI is now considered a key enabler for digital innovation and transformation in the public sector. However, AI is still ...