Train stations are developed by rail companies, for the benefit of travellers. Choices and trade-offs must be made. However, there are no guidelines on how to approach these trade-offs. This study aims to find out to what extent consulting train travellers from the station developer’s perspective contributes to making trade-offs in the development of train stations. We investigate how train travellers make a trade-off from the perspective of the station developer in comparison to professional station developers. Therefore, a consultation method is established using a qualitative and quantitative survey. The first part involves a trade-off in which the respondents have to distribute 100 points, representing the total available space, over eight access/egress facilities. It appears that both train travellers and station developers assign an increase or decrease in space to the same facilities. At the same time, we gain insight into how respondents approach the trade-off. Also, insight has been gained into a possible consultation method by which the making of trade-offs by train travellers and station developers can be investigated. For follow-up research, it is recommended to explore this approach for other trade-offs and in other contexts.