The role of surprise in satisfaction judgements
Journal Article
(2001)
Author(s)
J Vanhamme (External organisation)
H.M.J.J. Snelders (TU Delft - Responsible Marketing and Consumer Behavior)
Research Group
Responsible Marketing and Consumer Behavior
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https://resolver.tudelft.nl/uuid:01bf98c9-36da-4ba6-848e-2f23cba4701c
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Publication Year
2001
Research Group
Responsible Marketing and Consumer Behavior
Volume number
14
Pages (from-to)
27-45
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