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JV
J Vanhamme
Academic Work (3)
Conference paper (1)
Journal article (2)
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3 records found
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Journal article (2008) -
C.J.P.M. de Bont (author)
,
J Vanhamme (author)
What if you surprise your customers...will they be more satisfied/? findings from a pilot experiment
Conference paper (2003) -
J Vanhamme (author)
,
H.M.J.J. Snelders (author)
The role of surprise in satisfaction judgements
Journal article (2001) -
J Vanhamme (author)
,
H.M.J.J. Snelders (author)
