Reflection-in-Action When Designing Organizational Processes: Prototyping Workshops for Collective Reflection-in-Action
Frithjof Wegener (TU Delft - Industrial Design Engineering)
Milene Guerreiro Goncalves (TU Delft - Industrial Design Engineering)
Zoë Dankfort (Student TU Delft)
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Abstract
In this paper on designing organizational processes, we combine insight on reflection-in-action with the role of reflection and experimenting from the organizational routine dynamics literature. Illustrated through a case at a strategy consultancy, we show how a prototyped workshop can elicit reflection-in- action when designing organizational processes. The artifacts used in the prototyped workshop made previous implicit assumptions about the work more explicit. This led to on the spot reflection-in-action of how to improve the prototype. This shows how collective reflection-action can be created by creating a space for reflection, that simultaneously allows for experimentation. Future research between design science and organizational science would thus be fruitful when studying the role of collective reflection- in-action when prototyping organizational processes.