Methods and approaches for evaluating occupant satisfaction with office space design
A systematic review
M.V. Davalos Quevedo (TU Delft - Heritage & Architecture)
Alessandra Luna-Navarro (TU Delft - Building Design & Technology)
U. Pottgiesser (TU Delft - Heritage & Architecture)
Ulrich Blum (Münster University of Applied Sciences)
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Abstract
Occupant satisfaction in office spaces is a critical factor influencing occupant’s productivity, satisfaction and overall workplace experience. This systematic review examines the methodologies and approaches used to assess occupant satisfaction with office space design, identifying key evaluation tools and research trends. The study explores the extent to which existing methodologies integrate environmental, spatial and design factors to provide a comprehensive understanding of user experience. Additionally, it highlights the limitations in current assessment tools, including the lack of standardised frameworks for capturing occupant feedback at different stages of the design process. The findings suggest a growing shift towards data-driven and real-time feedback mechanisms to enhance workplace adaptability. By synthesising existing research, this review aims to provide insights for designers, facility managers and policymakers to refine evaluation methods and integrate occupant-centric strategies into office space planning.
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