Occupant satisfaction in office spaces is a critical factor influencing occupant’s productivity, satisfaction and overall workplace experience. This systematic review examines the methodologies and approaches used to assess occupant satisfaction with office space design, identifying key evaluation tools and research trends. The study explores the extent to which existing methodologies integrate environmental, spatial and design factors to provide a comprehensive understanding of user experience. Additionally, it highlights the limitations in current assessment tools, including the lack of standardised frameworks for capturing occupant feedback at different stages of the design process. The findings suggest a growing shift towards data-driven and real-time feedback mechanisms to enhance workplace adaptability. By synthesising existing research, this review aims to provide insights for designers, facility managers and policymakers to refine evaluation methods and integrate occupant-centric strategies into office space planning.

This paper explores the challenge of gathering occupant feedback in real office environments, focusing on the difference between continuous versus one-time questionnaire methods. Continuous feedback methods are valuable for understanding occupant needs, but they can lead to disengagement and fatigue over time, while one-time questionnaires usually focus on one moment in time and they cannot capture changes or trends over time.

A Pre-Occupancy Evaluation (PrOE) was conducted in a German office before a design intervention. This study compares the data obtained from the German office in a one-time and a continuous questionnaire to evaluate their respective benefits and limitation in informing required design solutions for a pilot area. Both a one-time online questionnaire and a continuous feedback system (implemented using QR codes) were used to collect data on occupant (dis)satisfaction with the office design.

The results of this research show different perception on occupant’s satisfaction between the two surveys. Both surveys show congruency in the dissatisfaction with open offices without partitions than in shared enclosed offices. The one-time survey highlights a lowest satisfaction with the availability of personal control, while the continuous survey presents lowest satisfaction with the acoustic privacy.