The CURE scale: A comprehensive measure of service recovery
Abstract
(2013)
Author(s)
R Mostafa (External organisation)
C Lages (External organisation)
M.C. Säaksjärvi (TU Delft - Responsible Marketing and Consumer Behavior)
Research Group
Responsible Marketing and Consumer Behavior
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https://resolver.tudelft.nl/uuid:10869bad-cd7a-41e1-b0a3-9d0cd0bc78bd
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Publication Year
2013
Language
English
Research Group
Responsible Marketing and Consumer Behavior
Pages (from-to)
1-3
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