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Abstract (2)

2 records found

1

The CURE scale: A comprehensive measure of service recovery

Abstract (2013) - R Mostafa (author) , C Lages (author) , M.C. Saeaeksjaervi (author)

The cure scale: A formative index of service recovery strategy

Abstract (2012) - C Lages (author) , R Mostafa (author) , M.C. Saeaeksjaervi (author)