Automatic Resolution of Normative Conflicts in Supportive Technology Based on User Values
Alex Kayal (TU Delft - Electrical Engineering, Mathematics and Computer Science)
Willem-Paul Brinkman (TU Delft - Electrical Engineering, Mathematics and Computer Science)
Mark A. Neerincx (TU Delft - Electrical Engineering, Mathematics and Computer Science, TNO)
M. Birna van Riemsdijk (TU Delft - Electrical Engineering, Mathematics and Computer Science)
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Abstract
Social commitments (SCs) provide a flexible, norm-based, governance structure for sharing and receiving data. However, users of data sharing applications can subscribe to multiple SCs, possibly producing opposing sharing and receiving requirements. We propose resolving such conflicts automatically through a conflict resolution model based on relevant user values such as privacy and safety. The model predicts a user’s preferred resolution by choosing the commitment that best supports the user’s values. We show through an empirical user study (n = 396) that values, as well as recency and norm type, significantly improve a system’s ability to predict user preference in location sharing conflicts.