Activating business models for condominium renovations
Identification of viable business models for Integrated Home Renovation Services for condominiums in the Netherlands and Flanders D2.2
R. Elgendy (TU Delft - Real Estate Management)
E. Mlecnik (TU Delft - Real Estate Management)
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Abstract
The need for energy efficient buildings has become increasingly important in climate change mitigation. Almost 75% of the building stock in Europe is energy inefficient. Residential buildings are responsible for 27% of the total energy consumption in Europe. Integrated home renovation services (IHRS) have emerged as a potential solution to accelerate highly energy-efficient renovations for homeowners’ associations (HOAs). The question arises: How can the business models of current IHRS accelerate highly energy-efficient renovations by HOAs? This report explores the current state of IHRS in Europe with a focus on the viewpoint of the Netherlands and Flanders. The methods used are desk research, questionnaires and interviews. Five business models (BMs) of CondoReno project partners were analyzed, to support their development strategies within the regional context. This report compares IHRS BMs and brings knowledge about the operation of IHRS. The results show that the BMs of the project partners share some similarities and differ in other aspects. Regarding the similarities, all five providers share the value of offering customized energy renovation packages, also in terms of customer segments, by addressing the specific needs of HOAs. They slightly differ regarding the channels used, customer relationships, key resources, key activities and key partners. They differ in revenue/value streams and cost structure, owing to context-specific aspects of the type of organization. As such, this study informs stakeholders about the development of effective and targeted IHRS initiatives in the EU.