Strategies to Regulate Inbound Logistics at Convention Centers

A Case Study at the RAI Amsterdam

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Abstract

Convention centers are facing logistic challenges due to poor performance, lack of space and governmental regulations. This research is focused on finding strategies that can improve performance while maintaining or reducing space and complying to these governmental regulations. In this research three main strategies are introduced that can improve logistic performance at convention
centers. These main strategies are: a truck appointment system, extended operational times and cross-docking. Besides these strategies specific designs are made for the case of the RAI Amsterdam. These designs differ in infrastructure and material handling equipment such as automated vehicles. It was found that implementation of a truck appointment system, extended operational times and cross-docking can improve the performance of convention center logistics. Further improvements can be made by adjusting the infrastructure and by the use of automated vehicles.