Dramatic Things
Investigating Value Conflicts in Smart Home through Enactment and Co-speculation
N. Cila (TU Delft - Human Technology Relations)
Maria Luce Lupetti (Politecnico di Torino)
Luciano Siebert (TU Delft - Interactive Intelligence)
J.B. Van Grunsven (TU Delft - Ethics & Philosophy of Technology)
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Abstract
Smart home technologies embed values such as sustainability, comfort, privacy, and security, which can sometimes conflict with one another, considering the complexities of domestic environments. This paper investigates the potential implications of these value conflicts and the corresponding design challenges. Through an enactment session and co-speculations with professional actors, we explored what it means to navigate multiple values simultaneously, live with products that impose their own values, and manage value conflicts both with and among smart products. The findings challenge the seamless and harmonious vision of smart homes conceived by technologists, proposing shifts in the common narrative: from value alignment to value transparency, from service provision to mutual care, and from autonomy to responsiveness. We discuss that acknowledging value conflicts, rather than eliminating them, is an opportunity to gain a deeper understanding of users and home environments and guide the design of smart home technologies.
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